FAQs

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Frequently Asked Questions

General

Is there anything your company cannot do?

We like to pride ourselves on being able to carry out most aspects of hard and soft landscaping and anything else the customer asks for, to a high standard.

Do you provide free quotes?

We provide a free verbal quotation which you have 28 days to accept. This will normally be given to you 48 hours after your site visit. If we need to obtain prices for certain materials this can take a little longer. Once you accept our verbal quotation, we will send you a detailed written quote.

Are materials included in the cost?

90% of our quotes include the materials within the overall cost but on the occasion the customer supplies their own materials, the cost differs.

What is the likely timescale?

During quiet periods between October and April, we can generally get on with most projects between two and four weeks. During busy periods this waiting time can increase up to eight and twelve weeks. This is why it’s always best to plan ahead, especially if you want your work to commence in spring or summer.

All work is carried out by ourselves as we do not like to give projects out to sub-contractors, whose work we cannot trust; this way we are able to offer you a first-rate service.

What locations do you cover?

We cover a variety of locations across Buckinghamshire, Hertfordshire, Middlesex and North West London including: Aylesbury, Ealing, Harrow, Hemel Hempstead, High Wycombe, St. Albans and Watford.

The full list of locations we cover is on our coverage areas page.

Do you offer aftercare?

We can offer aftercare on the block driveways and patios.

Do you offer any warranties or guarantees?

We are a Marshalls approved contractor, so we are able to offer you one of the Marshalls guarantees for any patio or driveway installation carried out using their products. (Charges may apply)

If you do not use a Marshalls product and have any problems (which is very unlikely) then you can contact us and we will send one of our staff members along to do a survey and we will advise you at this point.

What are your payment terms and options?

Our payment terms are generally a third on acceptance with your order, a third progress payment and the final third on completion of the works.

If it is a smaller job, we generally take a third on acceptance with the order and the remaining two thirds on completion of the works.

Will adverse weather affect the installation?

Most projects are of a size where we are still able to carry out some works during adverse weather, such as rain etc. However, in freezing conditions work may vary.

We always try to proceed with a project where we can.

What can we expect from the initial visit?

A member of staff will visit your property and discuss your requirements with you. Once we have seen the landscape we’re working with, we can then weigh up the different options available to you, that fit in line with your plans.

We will then go away and come back to you with a free verbal quotation, you will then have 28 days to accept our quotation and should you wish to proceed, we will write up a detailed quote.

Driveway Services

Do you carry out path work?

Yes, we carry out path works using all products.

Do you do pressure washing for driveways and patios?

Yes we can offer this service and we will get your driveway and patio back to looking as good as new. We can also re-sand block driveways after it has been pressure washed.

What types of driveway do you offer?

We offer all block driveways, gravel and permeable driveways.

What materials do you use for driveways/patios etc?

For patios, we can use any materials you require. We are a Marshalls approved contractor and get good rates on Marshalls products. This being said, we are happy to use any product on the market.

How long does it usually take it get a new driveway installed?

A small driveway is usually completed within one working week, whereas larger driveways take longer, depending on the material used.

To view the different materials offered please visit our Driveway Services page.

Fencing & Decking Services

Do you repair and maintain decking?

We can repair, replace and maintain your decking.

Do you provide decking services?

Yes we do. We can also supply softwood or composite decking, depending on your taste, style and budget.

Can you carry out fencing repairs or only new fences?

We install new fencing and also provide a general repair service too.

Do you do fencing?

Yes we do, from a complete new fence to single panel replacements, repairs and treatments too.

Garden Services

Do you do brick walls?

Yes, we build brick walls and can make walling repairs.

Do you supply play bark?

Yes, we supply play bark and membrane for play areas or borders.

What garden services to you offer?

We offer a full landscaping package including both hard and soft landscaping. We can also offer general garden maintenance/tidying works. This can be done on a one off basis or on a scheduled basis.

Where do you source the plants from?

Our plants are generally sourced from local nurseries, however for more bespoke plants we can travel further afield for these depending on requirements.

Do you source the plants/materials?

We can source all the plants and materials for you, this can be discussed during the initial visit. We can price you on different materials depending on the project at hand.

Garden Structures & Sheds

Do you do brick walls?

Yes, we build brick walls and can make walling repairs.

Can you do a concrete base if I wanted to supply my own shed?

We can supply and install a poured concrete reinforced shed base for you.

Do you supply sheds?

Yes we supply good quality sheds and erect them on site.

Landscaping Services

Do you supply play bark?

Yes, we supply play bark and membrane for play areas or borders.

What soft landscaping services do you offer?

From a general tidy up to an ongoing maintenance contract – we can do all for both domestic and commercial projects.

What hard landscaping services do you offer?

We offer all hard landscaping options. If there is something you require that you cannot find on our website, please call or email us and we will be happy to discuss any project with you and let you know if this is something we can carry out.

What kind of landscaping packages do you offer?

We offer anything from repairing a fence panel and trimming bushes, to complete hard landscaping and soft landscaping packages.

We cover anything in and around the garden.

Turfing

Can I just have a lawn laid?

Yes, we would be happy to supply and lay a lawn over a layer of fresh topsoil.

Do you supply turf?

We can supply and lay good quality turf for you but we do not sell rolls of turf on their own.

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Verified customer feedback

- rating based on - reviews

Excellent

  • L Marie

    Very Good work carried out on time with no fuss and at a reasonable price compared with some prices we had. Workman very polite and always on time. Jason is very professional and gives very…Read moreVery Good work carried out on time with no fuss and at a reasonable price compared with some prices we had. Workman very polite and always on time. Jason is very professional and gives very good advise throughout would totally use again on our front garden.

    17 hours ago

  • Anonymous

    We asked Jason to lay new lawns in a refurbished property. He was very clear in his ideas as to the best way to achieve what we wanted and his team were punctual and efficient…Read moreWe asked Jason to lay new lawns in a refurbished property. He was very clear in his ideas as to the best way to achieve what we wanted and his team were punctual and efficient and worked very hard to give us a good result. The printed advice sheets on aftercare were very welcome and gave the impression that R & J Landscapes really care about the condition of the lawns they created.

    1 week ago

  • Anna & Brian

    A very professional landscaping company. Jason, the owner, was happy to quote for a repair as the original 80mm thick concrete blocks on our driveway have many more years life in them yet! and more…Read moreA very professional landscaping company. Jason, the owner, was happy to quote for a repair as the original 80mm thick concrete blocks on our driveway have many more years life in them yet! and more in tune with sustainability. Jason’s quote was very detailed and explained all the materials that would be used in the construction. Before the works commenced Jason was happy to visit the site to discuss in detail what his team would do. Within the space of two and a bit days Jason’s team of three landscapers worked to lift four square meters of block paved driveway and 12 very heavy flagstones that had sunk and needed re-levelling. The team meticulously cleaned the blocks so that when they were re-laid they sat tightly together. The team also installed a new concrete retaining edge to one side of the driveway and a new manhole cover. Once the blocks and flagstones were lifted both the base of the driveway and front path was very well compacted before the blocks and flagstones were re-laid. Each stage of the process was clearly explained by the lead landscaper who was also happy to answer questions and discuss how the work was progressing. The team worked quietly and efficiently throughout the entire process. Overall we are delighted with the completed work. Once again our driveway and front path are just as level as when they were first installed nearly 40 years ago! An amazing and professional result from a team of three highly skilled individuals. We are more than happy to recommend R & J Landscapes.

    2 months ago

  • KC

    I'd like to praise the work done by your team yesterday, they were so polite and gave me a choice of options before going ahead with the fencing. They also helped to fix our gate…Read moreI'd like to praise the work done by your team yesterday, they were so polite and gave me a choice of options before going ahead with the fencing. They also helped to fix our gate which wouldn't shut after they'd straightened the fence.

    5 months ago

  • Bill and Theresa

    R and J have just finished working on our garden and we are absolutely delighted with the results. Jaly and his team worked incredibly hard, they were always polite and professional.Read moreR and J have just finished working on our garden and we are absolutely delighted with the results. Jaly and his team worked incredibly hard, they were always polite and professional.

    5 months ago

  • Mr Stephen Slavny

    I contacted R and J Landscapes in order to create an improved rear garden. I was given a range of helpful options and ideas. The work was carried out professionally and carefully and I was…Read moreI contacted R and J Landscapes in order to create an improved rear garden. I was given a range of helpful options and ideas. The work was carried out professionally and carefully and I was kept informed throughout the project. The end product was amazing and exceeded my expectations! I would have no hesitation in recommending this company to neighbours, family and friends. Well done R and J Landscapes. Mr and Mrs Slavny (Buckinghamshire)

    6 months ago

  • Jerry F

    We were extremely happy with the work that R and J undertook for us laying a new patio. The staff were reliable, friendly and talked us through what they proposed to do before progressing the…Read moreWe were extremely happy with the work that R and J undertook for us laying a new patio. The staff were reliable, friendly and talked us through what they proposed to do before progressing the work and made suggestions which we had not thought about to make the best use of the space. We would happily use R and J for any future work.

    7 months ago

  • Stace

    We are so pleased with our new patio. The team were so helpful with making suggestions and were so efficient. Thank you to Jaly and team.Read moreWe are so pleased with our new patio. The team were so helpful with making suggestions and were so efficient. Thank you to Jaly and team.

    9 months ago

  • Adrian L

    Got a swift quote for the price of our fence, all communications were courteous and helpful. The R&J team who turned up to build our fence did a really great job, nice chaps who got…Read moreGot a swift quote for the price of our fence, all communications were courteous and helpful. The R&J team who turned up to build our fence did a really great job, nice chaps who got straight down to the task, and carried it out to a professional standard - and cleaned up afterwards. Highly recommended!

    1 year ago

  • Kate Williams

    Great team, very professional service, delighted with their work. Would recommend.Read moreGreat team, very professional service, delighted with their work. Would recommend.

    1 year ago

  • Sue (Bushey, Herts)

    I used R&J's services in my first garden over 30 years ago and they have carried out landscaping work on each garden I have owned ever since. I am always absolutely delighted with the end…Read moreI used R&J's services in my first garden over 30 years ago and they have carried out landscaping work on each garden I have owned ever since. I am always absolutely delighted with the end result and the staff who visit my garden are professional and a pleasure to have around. I highly recommend this company.

    1 year ago

  • Ed D

    Jason and the Team have absolutely transformed our front drive area and we couldn't be happier with the result. The Team worked so hard and all to schedule, taking care to communicate all options to…Read moreJason and the Team have absolutely transformed our front drive area and we couldn't be happier with the result. The Team worked so hard and all to schedule, taking care to communicate all options to us so that we achieved the result we wanted. Every obliging and easy to deal with. Highly recommended!

    1 year ago

  • Danny Sofizade

    Jason and his team did an excellent job - the quoting and advice process was easy and hassle free and then the craftmanship was plain to see from day one - and the guys could…Read moreJason and his team did an excellent job - the quoting and advice process was easy and hassle free and then the craftmanship was plain to see from day one - and the guys could not have been nicer or more accommodating as the job progressed. The finished patio looks superb and has been installed perfectly. I highly recommend R & J and would not hesitate to use them again.

    1 year ago

  • Suzy Stevenson

    Jason and team did a great job with our garden renovation and were easy to work with. We found all of the team prompt, trustworthy and reliable and are very pleased with the end result.…Read moreJason and team did a great job with our garden renovation and were easy to work with. We found all of the team prompt, trustworthy and reliable and are very pleased with the end result. Pricing was transparent and competitive and we appreciated Jason’s experience to advise us. The team who worked on site were all very hardworking and delivered a high quality finish. Before and after shots below. Would definitely recommend.

    1 year ago

  • Mrs Sagar, Watford

    Jason and his team have just completed work on our garden. We provided a design plan which was delivered exactly to the specifications in the plan which included extending the patio area, creating a new…Read moreJason and his team have just completed work on our garden. We provided a design plan which was delivered exactly to the specifications in the plan which included extending the patio area, creating a new area for a shed, building a pergola and re turfing our lawn. Jalli and his team worked really hard and in a very organised and tidy way. The team also took delivery of the plants we had ordered and planted them according to the planting plan. They left the driveway clean and tidy after jet washing it after they had finished all the works. We are delighted with the end result and would highly recommend them.

    2 years ago

  • Paul

    R&J re-landscaped our garden based on a design we provided - laying new patio, new terracing and brickwork, and levelling and laying a new lawn. The team was great - very friendly, efficient and professional,…Read moreR&J re-landscaped our garden based on a design we provided - laying new patio, new terracing and brickwork, and levelling and laying a new lawn. The team was great - very friendly, efficient and professional, completed the work to a high standard, and were happy to discuss adjustments as we went along and advise on our options. We are delighted with our new garden (and the thorough clean-up after they had finished), and would use R & J again in a heartbeat

    2 years ago

  • John & Mary

    Jason came round and made several suggestions about how best to replace our tired looking patio and gave us a very competitive price. Daphne, back in the office, gave us regular updates on stock availability…Read moreJason came round and made several suggestions about how best to replace our tired looking patio and gave us a very competitive price. Daphne, back in the office, gave us regular updates on stock availability and a start date. Jalli and his team then got stuck in, even when the weather was wet, cold and windy and when the job was finished, they left the site spotless. Jason popped back a couple of times to make sure things were going OK, for us and for Jalli, which just added to our feeling of it being a professional team wanting to deliver a top quality product. We are very pleased with the quality of their work, their attitude and for their many helpful suggestions. We will get them back to do some additional work and would have no hesitation in recommending them.

    2 years ago

  • Linda Verroken

    Very happy with the work Jason and his team carried out. Patio, concrete base for shed, paths, trellis and archway, tree planting, planters and lawns all completed to a high standard. The team were hardworking,…Read moreVery happy with the work Jason and his team carried out. Patio, concrete base for shed, paths, trellis and archway, tree planting, planters and lawns all completed to a high standard. The team were hardworking, helpful and completed the work efficiently and in excellent time. Thank you. Would highly recommend.

    2 years ago

  • Gillian

    I needed a planting area created in the front garden and extra paving stones laid, a bin storage area created and artificial grass laid in the back garden. I had a detailed estimate of the…Read moreI needed a planting area created in the front garden and extra paving stones laid, a bin storage area created and artificial grass laid in the back garden. I had a detailed estimate of the work to be done. The work carried out by the guys was meticulous and done to a high standard with great attention to detail. The guys took a great deal of trouble to keep me posted on how the work was going. They had some good suggestions as well whilst here that perfected the original plan. A really professional team. I’m so delighted with the finished garden. Thank you

    2 years ago

  • Gillian

    I needed a mixture of work doing which included preparing the front garden for planting, laying paving stones and artificial grass and creating a bin area in the back garden. I was given a detailed…Read moreI needed a mixture of work doing which included preparing the front garden for planting, laying paving stones and artificial grass and creating a bin area in the back garden. I was given a detailed itemised estimate. The guys carried out the work meticulously and added to the original plan with some helpful and practical suggestions. I was very impressed with the quality of work carried out and their attention to detail. The guys took great trouble in keeping me updated and discussing any issues that cropped up. I would really recommend R & J Landscapes - their work has transformed the garden and I am delighted with what they have done. They worked so professionally and caused the minimum of disruption. Thank you.

    2 years ago

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