FAQs

  • Marshalls Fairstone approved contractors
  • Phased work to fit your needs
  • Free, no obligation surveys, with advice from our Landscape Team
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Frequently Asked Questions

General

Is there anything your company cannot do?

We like to pride ourselves on being able to carry out most aspects of hard and soft landscaping and anything else the customer asks for, to a high standard.

Do you provide free quotes?

We provide a free verbal quotation which you have 28 days to accept. This will normally be given to you 48 hours after your site visit. If we need to obtain prices for certain materials this can take a little longer. Once you accept our verbal quotation, we will send you a detailed written quote.

Are materials included in the cost?

90% of our quotes include the materials within the overall cost but on the occasion the customer supplies their own materials, the cost differs.

What is the likely timescale?

During quiet periods between October and April, we can generally get on with most projects between two and four weeks. During busy periods this waiting time can increase up to eight and twelve weeks. This is why it’s always best to plan ahead, especially if you want your work to commence in spring or summer.

All work is carried out by ourselves as we do not like to give projects out to sub-contractors, whose work we cannot trust; this way we are able to offer you a first-rate service.

What locations do you cover?

We cover a variety of locations across Buckinghamshire, Hertfordshire, Middlesex and North West London including: Aylesbury, Ealing, Harrow, Hemel Hempstead, High Wycombe, St. Albans and Watford.

The full list of locations we cover is on our coverage areas page.

Do you offer aftercare?

We can offer aftercare on the block driveways and patios.

Do you offer any warranties or guarantees?

We are a Marshalls approved contractor, so we are able to offer you one of the Marshalls guarantees for any patio or driveway installation carried out using their products. (Charges may apply)

If you do not use a Marshalls product and have any problems (which is very unlikely) then you can contact us and we will send one of our staff members along to do a survey and we will advise you at this point.

What are your payment terms and options?

Our payment terms are generally a third on acceptance with your order, a third progress payment and the final third on completion of the works.

If it is a smaller job, we generally take a third on acceptance with the order and the remaining two thirds on completion of the works.

Will adverse weather affect the installation?

Most projects are of a size where we are still able to carry out some works during adverse weather, such as rain etc. However, in freezing conditions work may vary.

We always try to proceed with a project where we can.

What can we expect from the initial visit?

A member of staff will visit your property and discuss your requirements with you. Once we have seen the landscape we’re working with, we can then weigh up the different options available to you, that fit in line with your plans.

We will then go away and come back to you with a free verbal quotation, you will then have 28 days to accept our quotation and should you wish to proceed, we will write up a detailed quote.

Driveway Services

Do you carry out path work?

Yes, we carry out path works using all products.

Do you do pressure washing for driveways and patios?

Yes we can offer this service and we will get your driveway and patio back to looking as good as new. We can also re-sand block driveways after it has been pressure washed.

What types of driveway do you offer?

We offer all block driveways, gravel and permeable driveways.

What materials do you use for driveways/patios etc?

For patios, we can use any materials you require. We are a Marshalls approved contractor and get good rates on Marshalls products. This being said, we are happy to use any product on the market.

How long does it usually take it get a new driveway installed?

A small driveway is usually completed within one working week, whereas larger driveways take longer, depending on the material used.

To view the different materials offered please visit our Driveway Services page.

Fencing & Decking Services

Do you repair and maintain decking?

We can repair, replace and maintain your decking.

Do you provide decking services?

Yes we do. We can also supply softwood or composite decking, depending on your taste, style and budget.

Can you carry out fencing repairs or only new fences?

We install new fencing and also provide a general repair service too.

Do you do fencing?

Yes we do, from a complete new fence to single panel replacements, repairs and treatments too.

Garden Services

Do you do brick walls?

Yes, we build brick walls and can make walling repairs.

Do you supply play bark?

Yes, we supply play bark and membrane for play areas or borders.

What garden services to you offer?

We offer a full landscaping package including both hard and soft landscaping. We can also offer general garden maintenance/tidying works. This can be done on a one off basis or on a scheduled basis.

Where do you source the plants from?

Our plants are generally sourced from local nurseries, however for more bespoke plants we can travel further afield for these depending on requirements.

Do you source the plants/materials?

We can source all the plants and materials for you, this can be discussed during the initial visit. We can price you on different materials depending on the project at hand.

Garden Structures & Sheds

Do you do brick walls?

Yes, we build brick walls and can make walling repairs.

Can you do a concrete base if I wanted to supply my own shed?

We can supply and install a poured concrete reinforced shed base for you.

Do you supply sheds?

Yes we supply good quality sheds and erect them on site.

Landscaping Services

Do you supply play bark?

Yes, we supply play bark and membrane for play areas or borders.

What soft landscaping services do you offer?

From a general tidy up to an ongoing maintenance contract – we can do all for both domestic and commercial projects.

What hard landscaping services do you offer?

We offer all hard landscaping options. If there is something you require that you cannot find on our website, please call or email us and we will be happy to discuss any project with you and let you know if this is something we can carry out.

What kind of landscaping packages do you offer?

We offer anything from repairing a fence panel and trimming bushes, to complete hard landscaping and soft landscaping packages.

We cover anything in and around the garden.

Turfing

Can I just have a lawn laid?

Yes, we would be happy to supply and lay a lawn over a layer of fresh topsoil.

Do you supply turf?

We can supply and lay good quality turf for you but we do not sell rolls of turf on their own.

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Verified customer feedback

- rating based on - reviews

Excellent

  • Sue

    Very happy with our new patio and path. Work was carried out efficiently. A few minor adjustments to my plan were needed and solutions found. I'd be happy to recommend the team.Read moreVery happy with our new patio and path. Work was carried out efficiently. A few minor adjustments to my plan were needed and solutions found. I'd be happy to recommend the team.

    2 weeks ago

  • Joe

    Awesome team at R&J landscapes very professional they build my 4metre merrboo screen 5 star rating would recommend R&J landscaping. Thank youRead moreAwesome team at R&J landscapes very professional they build my 4metre merrboo screen 5 star rating would recommend R&J landscaping. Thank you

    2 months ago

  • Graham and Pauline Smith

    Excellent workmanship Guys very hard working Very happy with our new landscape garden Graham and.Pauline Smith..Aston ClintonRead moreExcellent workmanship Guys very hard working Very happy with our new landscape garden Graham and.Pauline Smith..Aston Clinton

    3 months ago

  • Grahame & Claire

    We have just had our rear garden completely landscaped by R&J landscapes. Jason, Jalli and the guys were friendly, prompt, hardworking, and kept us informed throughout. We are delighted with our new lawn, patios and…Read moreWe have just had our rear garden completely landscaped by R&J landscapes. Jason, Jalli and the guys were friendly, prompt, hardworking, and kept us informed throughout. We are delighted with our new lawn, patios and raised beds and look forward to enjoying it over the summer !

    3 months ago

  • Mr Edwards , Pinner

    Just had a patio and pergola put in by R and J landscapes and I’m really pleased with the result. It’s transformed the garden. Very efficient and hard working team , good workmanship and completed…Read moreJust had a patio and pergola put in by R and J landscapes and I’m really pleased with the result. It’s transformed the garden. Very efficient and hard working team , good workmanship and completed on time. 2nd time I’ve used them and I would highly recommend them.

    4 months ago

  • Anonymous

    Have just had my front garden landscape to include three small flower beds. I am delighted with the result. It looks lovely. The workmen were extremely hard working, professional and reliable. The whole thing was…Read moreHave just had my front garden landscape to include three small flower beds. I am delighted with the result. It looks lovely. The workmen were extremely hard working, professional and reliable. The whole thing was completed in under three days and I would recommend this company.

    5 months ago

  • RR and JW

    We had a driveway and patio laid, plus some other garden work. Every stage of the process from the initial visit to completion was very professionally and competently handled. The crew who carried out the…Read moreWe had a driveway and patio laid, plus some other garden work. Every stage of the process from the initial visit to completion was very professionally and competently handled. The crew who carried out the work were punctual and considerate. Even though they had to bring materials through the house the disturbance and mess was kept to a minimum. We were consulted and given a chance to consider options at each stage. We would have no hesitation in recommending R & J Landscapes to anyone considering similar work.

    7 months ago

  • Ruth & Graeme

    We were very happy with the quality of the work and service. Jason came out more than once to help us decide what we needed and was happy to revise our quote and make suggestions.…Read moreWe were very happy with the quality of the work and service. Jason came out more than once to help us decide what we needed and was happy to revise our quote and make suggestions. Although it was only a small job to alter and repair our patio it was done well and thoroughly professionally.

    9 months ago

  • Liam

    Very professional service, met the quote and delivered an end product that was 100% in line with what I asked for. When a patio tile cracked after 9 months, they came out to replace the…Read moreVery professional service, met the quote and delivered an end product that was 100% in line with what I asked for. When a patio tile cracked after 9 months, they came out to replace the same week with no quibbles. Absolutely would recommend them to everyone.

    10 months ago

  • Juliette

    Highly recommended. R&J cleared, levelled and re-turfed the lawn in my back garden, working to a curved shape that I'd had designed. They also installed fencing, trellis and a new patio. They worked to a…Read moreHighly recommended. R&J cleared, levelled and re-turfed the lawn in my back garden, working to a curved shape that I'd had designed. They also installed fencing, trellis and a new patio. They worked to a high standard, and were communicative, timely, professional, friendly and courteous. They checked with me how I wanted things done throughout and gave me useful advice. They also went the extra mile - helping me fix a new hose and laying pieces of leftover turf in the front garden. I'll be using them for the first cuts of the new lawn.

    1 year ago

  • Mike & Hilary, Park Street

    Very impressed with the excellent level of customer service and workmanship. Raised patio with two ramps and a further mid-garden ramp for a power wheelchair user. Consulted at every point in the build and provided…Read moreVery impressed with the excellent level of customer service and workmanship. Raised patio with two ramps and a further mid-garden ramp for a power wheelchair user. Consulted at every point in the build and provided with the highest level of professional advice. The crew were of the highest standard, tidy, quiet, considerate and very proficient. We will be looking to use R & J again in the near future.

    1 year ago

  • J and M

    We had our garden completely landscaped and we couldn’t be more happy with the work from R&J landscapes. The work has been completed to a high standard and the team were professional and friendly through…Read moreWe had our garden completely landscaped and we couldn’t be more happy with the work from R&J landscapes. The work has been completed to a high standard and the team were professional and friendly through out. I would definitely recommend and we are so happy with our new garden!

    1 year ago

  • Cliff and Julia

    We have had raised decking installed across the back of our house. This has made access to our garden much easier and we are now enjoying popping out to enjoy the view of our garden.…Read moreWe have had raised decking installed across the back of our house. This has made access to our garden much easier and we are now enjoying popping out to enjoy the view of our garden. The steps and the balustrade are just what we required. We are delighted with the result. Jason came to give us a quote and discussed with us our requirements. The installation by Peter was very professional and the result is outstanding. Peter was very cheerful and helpful and the work was completed on time. We would recommend R&J Landscapes.

    1 year ago

  • David Pacey

    Jason and his team completed a patio and new turf job for us and we are delighted with the results. Jason and his team made the whole process simple, and attention to detail on the…Read moreJason and his team completed a patio and new turf job for us and we are delighted with the results. Jason and his team made the whole process simple, and attention to detail on the job was excellent. They worked so hard and we are so happy with the outcome. I would recommend, and use R&J again.

    1 year ago

  • Pauline Angel

    We were so impressed with R & J; Jason came round to give his estimate, and was extremely knowledgeable and helpful. The work itself was superb, Jali and his team went the extra mile, worked…Read moreWe were so impressed with R & J; Jason came round to give his estimate, and was extremely knowledgeable and helpful. The work itself was superb, Jali and his team went the extra mile, worked so hard and were so cheerful and enthusiastic; In fact, we are hopefully having them back again!

    1 year ago

  • Anonymous

    Used this company to do landscaping at my new property - highly recommend them. Always kept me updated with what was happening and each employee acted in a professional manner.Read moreUsed this company to do landscaping at my new property - highly recommend them. Always kept me updated with what was happening and each employee acted in a professional manner.

    1 year ago

  • Diane and Dave Walker

    From the Estimate prepared by Jason, the contact to start time giving this time of uncertainty during the Covid 19 Lockdown His workforce always came on time in the Morning and worked very hard every…Read moreFrom the Estimate prepared by Jason, the contact to start time giving this time of uncertainty during the Covid 19 Lockdown His workforce always came on time in the Morning and worked very hard every day they completed a very tired Back Garden Fencing and laid new Lawn which has transformed our outside Space to where I want to go now and hope for continued good weather this year!! I would not hesitate to recommend R&J Landscapes to anyone who was interested in needing work, their workmanship and attention to detail is excellent I think the pricing is fair one probably middle of the road in fairness but are so pleased we chose you to do the works required. I would not hesitate to use this company again if I so needed to Thank you very much for a great job

    1 year ago

  • Sue, Bushey Heath

    I have been using R&J services for many years and went back to them again recently for a job renovating the front garden. They are reliable and the workmen are excSellent and courteous.Read moreI have been using R&J services for many years and went back to them again recently for a job renovating the front garden. They are reliable and the workmen are excSellent and courteous.

    1 year ago

  • Dee and Dave

    A huge thank you to R & J Landscapes who have done an amazing job of totally transforming our garden. Such a hard working and professional team. Outstanding quality of products and workmanship. Highly recommended.Read moreA huge thank you to R & J Landscapes who have done an amazing job of totally transforming our garden. Such a hard working and professional team. Outstanding quality of products and workmanship. Highly recommended.

    1 year ago

  • LA, Harrow

    Thank you to Jason and his team for turning our tired and neglected garden into a beautiful space and for maintaining it in tip top shape over time. I have rarely seen a company with…Read moreThank you to Jason and his team for turning our tired and neglected garden into a beautiful space and for maintaining it in tip top shape over time. I have rarely seen a company with such hard working, competent and professional people: I would recommend them with no hesitation to anyone looking to give their garden a new life!

    1 year ago

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